Freshworks Inc.
Rank #86Capital ReturnFRSH · Nasdaq · Technology
Freshworks Inc. (FRSH) — Rank #86 by gross profitability (GP/assets 0.48) · ROE 20.5% · Piotroski F-Score 7 / 9.
As-of 2026-09-15 · CIK 0001544522 · all metrics point-in-time as of the filing date.
About
Freshworks Inc., a software development company, provides software-as-a-service products in North America, Europe, the Middle East, Africa, the Asia Pacific, and internationally.
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The company's software-as-a-service solutions includes Customer Experience (CX) and Employee Experience (EX). Its Customer Experience products include Freshdesk Omni, an AI-powered omnichannel customer service solution that unifies customer interactions, support operations, and empowers agents to deliver exceptional experiences; Freshdesk, a ticketing and case management solution; Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels; Freshcaller, a cloud-based contact center solution for scalable voice operations; Freshsales, a sales CRM for pipeline management and deal closure solution; and Freshmarketer, a marketing automation platform designed to help businesses to attract, nurture, convert, and retain customers. The company's Employee Experience products include Freshservice, an IT and enterprise service management platform to AI agents to help employees resolve issues, make requests, and access information through conversational interfaces without requiring direct interaction with the service desk; Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data; Device42 which provides IT discovery and dependency mapping solutions; and FireHydrant, a modern incident management platform that enables engineering and operations teams to manage the full incident lifecycle. In addition, it provides Freshworks platform, an AI-powered, enterprise-grade foundation that unifies customer experience and employee experience product lines. The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. Freshworks Inc.
was incorporated in 2010 and is headquartered in San Mateo, California.
- Industry
- Software - Application
- Sector
- Technology
- State
- DE
- Filer Category
- Large accelerated filer
- Fiscal Year End
- December 31
- Website
- freshworks.com
Financials
Strengthening
Direction over 5 fiscal years
- Free cash flowimproving
- Gross marginstable
- Gross profitabilityimproving
- Net cashdeteriorating
- Operating marginimproving
- Return on equityimproving
- Share count (dilution)improving
Monitoring diagnostic of business direction — not a prediction of returns.
Each fiscal year is read as-of that year’s own 10-K filing, so nothing restated after the fact leaks backwards. Line items this filer never tagged are omitted. Hover or tap a badge for the diagnostic behind it.
| Fiscal year end | 2025-12-31filed 2026-02-26 | 2024-12-31filed 2025-02-20 | 2023-12-31filed 2024-02-16 | 2022-12-31filed 2023-02-23 |
|---|---|---|---|---|
| Income statement | ||||
| Revenue | 838.8 | 720.4 | 596.4 | 498.0 |
| Revenue growth (YoY) | 16.4% | 20.8% | 19.8% | 34.2% |
| Gross profit | 712.7 | 607.1 | 493.1 | 402.2 |
| Gross margin | 85.0% | 84.3% | 82.7% | 80.8% |
| Net income | 183.7 | (95.4) | (137.4) | (232.1) |
| Net margin | 21.9% | -13.2% | -23.0% | -46.6% |
| EPS (diluted) | $0.63 | -$0.32 | -$0.47 | -$0.82 |
| EPS growth (YoY) | 296.9% | 31.9% | 42.7% | — |
| Cash flow | ||||
| Operating cash flow | 242.4 | 160.6 | 86.2 | (2.5) |
| Capital expenditures | 5.7 | 9.2 | 2.1 | 7.1 |
| Free cash flow | 236.7 | 151.5 | 84.1 | (9.7) |
Figures are as originally filed with the SEC (point-in-time), not restated, so they can differ slightly from sites that show later-restated numbers. Why point-in-time?